Cancellation policy

Cancellation Policy

We know sometimes you need to change your mind — here's exactly how order cancellations work at Willow & Bare.

Can I cancel my order?

Yes, as long as your order hasn't shipped yet. We begin processing orders quickly, so the sooner you reach out, the better chance we have of catching it in time.

How to request a cancellation

Email us at support@willowandbare.com or text us at (508) 318-8392 with your order number and a note that you'd like to cancel. Include the email address you used at checkout so we can locate your order quickly.

What happens next

• If your order hasn't shipped yet, we'll cancel it and issue a full refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank.
• If your order has already shipped, we're unable to cancel it in transit — but you're still covered by our 90-day return policy once it arrives. See our Refund Policy for full details on returns and refunds.

How fast will I hear back?

We aim to respond within 5–30 minutes during business hours, and confirm your cancellation status as soon as we do.

Questions?

We're happy to help with anything cancellation-related, big or small.

📩 Email: support@willowandbare.com💬 Text:(508) 318-8392